Areesha Sami, Warda Nadir, Aqsa Saleem, and Aatif Hussain. “TRUST SCORE FRAMEWORK FOR GOVERNING AUTONOMOUS DECISION-MAKING IN AGENTIC AI CUSTOMER SERVICE SYSTEMS”. Spectrum of Engineering Sciences, vol. 4, no. 6, June 2026, pp. 1253-74, https://thesesjournal.com/index.php/1/article/view/3198.